TERMS AND CONDITIONS
cre8ive Supplies & Services stands behind all of our products. In the event there is a problem with the order due to our error, please notify us within 7 days of receipt so we can make arrangements to get the incorrect merchandise back to us, and your corrected order shipped back to you as soon as possible.
Paypal orders will proceed with full payment from your Paypal account on checkout. You will be notified with an Order Confirmation and Shipping Date.
Request a Quote orders will not be subject to payment until final terms are approved by you. You will be contacted via email to arrange final product prices, shipping costs, and payment terms.
All Paypal orders are shipped pre-paid and billed on Checkout.
Our ‘Price Based Shipping‘ policy is applied as follows:
- Within Canada: Under $100 before taxes – $25
- Within Canada: $101 – $200 before taxes – $12.50
- Within Canada: $201 – $300 before taxes – $8.00
- Within Canada: Over $300 before taxes – FREE
NOTE: Oversize or Overweight items, (generally boxes over 36″ or bulk paper orders), or shipments to remote destinations within Canada, (outside major urban centers) may require additional shipping charges, which must be paid prior to your order being sent.
Local Winnipeg Deliveries
Use ‘Request A Quote‘ on Checkout for Local Winnipeg deliveries, AND all orders totalling over $400. Reduced rates, free shipping, product discounts may apply.
Continental United States and International Shipping
Use ‘Request A Quote‘ on Checkout for Continental United States and International Shipping. Billing rate for shipping will be sent to you via email based on weight, volume and destination. We will process the transaction via telephone upon your final approval. Visa, Mastercard, or American Express are accepted.
Shipments will go by the most dependable and economic carrier of our choice. Any special freight requested (i.e. next day air) will be charged to the customer.
Please report all damage claims to the shipper on receipt, and cre8ive Supplies & Services within 48 hours. We will make every effort to send you a replacement order as soon as possible in the event of a damaged shipment.
If for any reason you are not satisfied with the merchandise purchased from cre8ive Supplies & Services, you may return the item(s) within 14 days from the date the order was shipped. Once received in suitable condition, you will receive a refund for the cost of the item(s) returned minus a 20% restocking fee. All refunds for purchases made by credit card will be in the form of a credit to the same card used for the original purchase.
Before returning an item, please email firstname.lastname@example.org or call 204-942-2738 for a Return Merchandise Authorization.
Materials returned will be subject to a 20% restocking charge. Returns require prior authorization from Customer Service.
The customer is responsible for all return shipping charges unless it was our shipping error.
We cannot accept returned goods if:
- Material has been opened or is not in the original packaging.
- Goods are not in saleable condition.
- Goods were a custom order, cut to size or non-stocked.
- Goods were purchased more than 30 days from date of return.
- All material returned is subject to inspection before a credit is approved.
- Goods returned without authorization will be returned at customer’s expense.
INVOICES ON BULK ORDERS
Net 30 days from date of invoice. Accounts that are unpaid after 30 days are subject to a 2% monthly service charge. Accounts over 45 days will be put on credit hold. Monthly statements will only be mailed if specifically requested.